Privacy Policy
Last Updated: 07/23/2026
Queen City Gold & Refinery (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website [www.QCRefinery.com] or engage with us in-store or online.
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1. INFORMATION WE COLLECT
We may collect the following types of personal data:
• Personal Identifiers: Full name, address, email, phone number
• Transaction Information: Items bought, sold, stored, or pawned
• Payment Information: Credit/debit card, bank details (processed via secure third parties)
• Device Information: IP address, browser type, cookies, location
• User-Generated Content: Messages, reviews, form submissions
• Government-Issued IDs: Required for pawn transactions (per North Carolina law)
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2. HOW WE USE YOUR INFORMATION
We use your information to:
• Provide services (pawn, buy, sell, store)
• Verify identity and comply with legal requirements
• Respond to inquiries and provide customer support
• Improve our website, services, and marketing
• Send updates, promotions, or newsletters (only with your consent)
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3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your data. We may share your information with:
• Trusted Service Providers: For payments, bookings, analytics, or hosting
• Law Enforcement: To comply with applicable laws, subpoenas, or legal processes
• Business Transfers: In case of merger, acquisition, or asset sale
All third parties are contractually obligated to safeguard your information.
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4. YOUR DATA RIGHTS
Depending on your location, you may have the right to:
• Access or request a copy of your personal data
• Request correction or deletion of inaccurate data
• Opt-out of marketing communications at any time
• Request limits on the processing of your data
To exercise any of these rights, email us at [insert contact email].
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5. DATA RETENTION & SECURITY
We retain your data for as long as necessary to fulfill our services and legal obligations.
• All information is stored securely.
• In-store assets and transactions are logged per NC regulatory guidelines.
• Website data is protected using SSL encryption and firewalls.
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6. COOKIES & TRACKING
We use cookies and analytics tools (like Google Analytics and Meta Pixel) to:
• Understand visitor behavior
• Improve website experience
• Track advertising effectiveness
You can adjust cookie settings via your browser at any time.
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7. CHILDREN’S PRIVACY
We do not knowingly collect data from individuals under the age of 18. If we become aware that we have collected such information, we will delete it immediately.
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8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.
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9. CONTACT US
If you have questions or concerns about this Privacy Policy or your data:
Queen City Gold & Refinery
South Charlotte, NC
📧 Email: QCRefinery@outlook.com
📞 Phone: (980) 467-8011
🌐 Website: www.qcrefinery.com